Availability and Efficiency
We are committed to availability and efficiency in providing a personal response to each customer and are obligated to provide a range of communications channels with us at his disposal: Electronic mail, the Company’s website, fax, mail, personal telephonic response. All the contact details with Tmura and Davidoff, including workdays, office hours and service centers are published regularly on the Tmura and Davidoff website and are updated from time to time. We are committed to a personal commitment, providing a clear and efficient response within a reasonable period. We work with full dedication for solving the customer’s needs.
Transparency and Simplicity
We aspire to grant the customer a personal and sympathetic relationship for providing him with a simple and pleasant service experience. To speak to him in a simple and comprehensive language, to reflect and simplify the mandatory stages for executing his requests and for accompanying him in the necessary bureaucratic processes.
Respect and Fairness for the Customer
We comply with the customer’s right to privacy and, therefore, we undertake to work to protect information belonging to the customer and to maintain confidentiality of discussions with him and his privacy pursuant to the provisions in the law
in our activities with our customers we will work honestly and fairly and we will respect his time accordingly.
Professionalism
Pension insurance is one of the most important and significant assets of our customers. We undertake to place the best personnel that are experts in the field, who have undergone much professional training, at our customers’ disposal. We undertake to provide the optimal solution to the customer’s needs and personal preferences in each approach.
We are here for the customer
To provide an initial response and continuing to accompanying the customer until executing his requests and realizing his rights in the pension schemes to his satisfaction while updating the customer the in the execution stages and including him in relevant information for treating his requests.
Maintaining Contact
We undertake to initiate an approach to the customer, within seven business days, at least once every two years or at any time in which we are informed about a change in the customer’s condition in relation to the pension product that necessitates a meeting.
Transferring the customer’s documents to the producer for executing a transaction
| Type of request | Response times |
|---|---|
| Approaching the customer regarding coordinating a meeting | Within seven business days |
| Providing an initial response to the customer’s approach | Within two business days |
| Providing information regarding a claim | Within two business days |
| Approaching the customer for receiving documents | For documents that are at Tmura and Davidoff’s disposal – within three business days. For documents that are not at Tmura and Davidoff’s disposal within a reasonable period and subject to receiving information from the fund |
| Transferring the customer’s documents to the producer for executing a transaction | Within seven business days |
Customer Service
Our Customers Service Center is available to you on the following communications channels
Telephone No : 6099* / 077-2226099
Fax No : 077-2226098
Email : sherut@tmuralife.co.il
WhatsApp : Send a message to number 0546367944 or click here
Business Hours ; Sun – Thurs from 8:30 a.m. to 4 p.m.
Address: 4 Haheresh St., PO Box 77, Hod Hasharon,451-0002